Privacy Policy

1. Information We Collect

1.1 Personal Information

When you use our services, we may collect:

• Name and contact information (email, phone, address)
• Payment information (processed securely through Stripe)
• Service preferences and history
• Communication records

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on site
• Device information and operating system
• Referring website addresses

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send confirmations
• Schedule and manage appointments
• Send service updates and important notices
• Respond to customer service requests
• Send promotional communications (with consent)
• Protect against fraudulent or illegal activity

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service Providers: Third parties who assist in providing our services (payment processors, scheduling software)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger or sale of assets

All third-party service providers are required to maintain the confidentiality and security of your information.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure payment processing through Stripe
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection

While we strive to protect your information, no method of transmission over the internet is 100% secure.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and performance
• Improve user experience
• Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may affect your experience on our website.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request restriction of processing
• Portability: Request transfer of your data

To exercise these rights, please contact us using the information in Section 9.

7. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal obligations (7 years for tax records)
• Resolve disputes and enforce agreements
• Provide ongoing customer support

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our Privacy Officer:

• Email: privacy@vfixit.ca
• Phone: (647) 262-9000
• Mail: Privacy Officer, VFixIt, 123 Handyman St, Toronto, ON M5V 2T6

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

🔒 Security Best Practices

To help protect your information, we recommend:

• Using strong, unique passwords
• Keeping your login credentials confidential
• Logging out after using shared computers
• Regularly updating your software and devices